Forgotten password

*Mandatory

Your Client ID number*

Client ID Your client ID is required to login. It is sent to you by post, normally within 5 working days of registration.

Your 4-digit PIN*

PIN Your PIN is required to login and was chosen by you at registration.

Please enter your Client ID and PIN and a link to reset your password will be sent to your current registered email address

If you have forgotten your Client ID or PIN you will need to register again for Online Services

Register for Online Services

If you do not receive the mail, please check your junk or spam folder before contacting the Support Team on 0800 151 3383 or 0044 1268 447 437 , if calling from outside the UK



8am - 8pm Monday to Friday

9am - 1pm Saturday

We take the security of your personal information very seriously. Please call us on 0330 053 8988 to report any security concerns.

The ‘St. James’s Place Partnership’ and the titles ‘Partner’ and ‘Partner Practice’ are marketing terms used to describe St. James’s Place representatives. Members of the St. James’s Place Partnership in the UK represent St. James’s Place Wealth Management plc, which is authorised and regulated by the Financial Conduct Authority. St. James’s Place Wealth Management plc, St. James’s Place UK plc, St. James’s Place Unit Trust Group Ltd, St. James’s Place International plc and St. James’s Place Investment Administration Ltd are members of the St. James’s Place Wealth Management Group. St. James’s Place UK plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. St. James’s Place Unit Trust Group Ltd is authorised and regulated by the Financial Conduct Authority. St. James’s Place International plc is authorised and regulated by the Central Bank of Ireland. St. James’s Place Investment Administration Ltd is authorised and regulated by the Financial Conduct Authority. St. James’s Place Wealth Management plc Registered Office: St. James’s Place House, 1 Tetbury Road, Cirencester, Gloucestershire, GL7 1FP, United Kingdom. Registered in England Number 4113955.
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